Privacy policy
Bastille Knowledge Base · Effective November 10, 2026
This policy covers the Bastille Knowledge Base at kb.bastille.net (the “Knowledge Base”), operated by Bastille Networks, Inc. (“Bastille”, “we”). It explains what we collect when you use the Knowledge Base, why, who processes it for us, and how to have it deleted. Bastille’s company-wide privacy policy also applies.
Information we collect
Account information. Your email address, name, the organization you belong to, and your role (customer, partner or employee). Accounts are created by invitation.
Google sign-in. If you choose “Continue with Google”, Google shares your name, email address and profile picture with us, using only the basic openid, email and profile permissions. We use them only to create and identify your Knowledge Base account. We do not request access to your Gmail, Google Drive, contacts, calendar or any other Google data.
How you use the Knowledge Base. When you sign in, the pages you visit and articles you read, the searches you run, the questions you ask the AI assistant with its answers and any rating you give them, and the files you download.
Content you submit. Files you upload to your organization’s shared folder, and anything else you enter, such as comments or device observations.
Technical data. Sign-in cookies that keep you signed in, your light/dark theme choice (stored in your browser), and anonymous page-performance measurements.
How we use it
- To sign you in and show you the content your organization has access to.
- To answer your questions with the AI assistant and improve search results.
- To show your Bastille Academy course progress and badges.
- To send emails you have asked for, such as invitations, sign-in links and update digests.
- To understand which documentation is useful and where it is missing, and to help when you report a problem.
- To share your usage of the Knowledge Base with your organization’s administrators, where your organization has one.
We do not sell your information, use it for advertising, or use it to train AI models. Information received from Google is used only as described above.
Who processes it for us
We use these service providers, each only to provide the Knowledge Base:
- Supabase: database, sign-in and file storage.
- Vercel: hosting and page-performance measurement.
- Anthropic: generates AI assistant answers from your question and the relevant articles.
- OpenAI: converts search and assistant questions into search vectors.
- Box: software downloads and your organization’s shared files.
- Moodle (Bastille Academy): course progress, looked up by your email address.
- Wistia and HubSpot: webinar and podcast playback; playing one records your email address as a viewer.
- Google: Google sign-in, and delivery of Knowledge Base email.
Who can see it
Bastille staff who run the Knowledge Base, and, for members of an organization with a customer administrator, that administrator, for their own organization’s members only. We may disclose information if required by law.
Retention and deletion
We keep your information while your account is active. To have your account and its data deleted, or to ask what we hold about you, email info@bastille.net. You can also remove the Knowledge Base’s access to your Google account at any time from your Google Account’s third-party connections page.
Security
All traffic is encrypted in transit. Access to content is restricted by account and organization, and every route requires signing in except this page and the About page.
Changes
We will post any change to this policy here and update the effective date above.
Contact
Bastille Networks, Inc. · info@bastille.net